Last Updated: 2026-09-16
1. Who We Are
Welcome to Egyptra Travel Services — a locally owned and operated tour company based in Hurghada, Egypt, proudly serving travelers since 2010. We are licensed by the Egyptian Ministry of Tourism (License No. 2221) and authorized to provide tours, activities, and travel experiences across all of Egypt.
These Terms and Conditions govern your use of our website egyptra.pro and all services we provide. By booking with us, you agree to these terms.
Our Promise: As a local company, we work directly with local guides, drivers, and communities. No middlemen, no markups — just authentic Egyptian experiences with people who call Egypt home.
2. Booking & Payments
2.1 How Booking Works
- Bookings are confirmed based on availability
- You will receive instant confirmation via email and SMS
- Mobile tickets are accepted — no printing needed
- We collect only the information needed to operate your tour (name, contact, hotel, number of guests)
2.2 Payment Options
- Prices are displayed in Euro (€) and USD ($)
- All prices include applicable taxes and fees unless stated otherwise
- "Book Now, Pay Later" — reserve your spot and pay on the day of the tour
- Secure payment processing through trusted third-party providers
- Credit/debit cards, digital wallets, and cash on arrival accepted
- Group discounts available for 10+ participants
No Hidden Fees: The price you see is the price you pay. We never add surprise charges or hidden costs. What we advertise is what you get.
3. Cancellation & Refunds
3.1 Our Flexible Cancellation Policy
- Free cancellation up to 12 hours before tour start time — no questions asked
- Cancel through your booking account, email, WhatsApp, or by calling our 24/7 support
- Free date changes and modifications (subject to availability)
- Special cancellation terms may apply for private charters or peak-season tours
3.2 How Refunds Work
- Eligible refunds processed within 7–14 business days
- Refunds issued to the original payment method
- If Egyptra cancels a tour, you receive a full refund or a comparable alternative
- No-show policy: no refund if you do not show up without prior notice
4. Tour Participation
4.1 Age & Pricing
- Adults: 12 years and above
- Children: 3–11 years (reduced rate)
- Infants: 0–2 years (typically free)
- Family-friendly tours with special group rates available
- Senior discounts available for guests aged 65+
4.2 Health & Safety
- All tours comply with Egyptian tourism safety standards
- Our guides are professionally licensed and first-aid trained
- Vehicles and equipment are regularly maintained and sanitized
- Emergency contact numbers provided for every tour
- Travel insurance is strongly recommended
- Some activities may have physical requirements — check the tour description
4.3 Accessibility & Special Needs
- Wheelchair-accessible tours available (notify us at booking)
- Dietary restrictions accommodated with advance notice
- Multi-language guides: Arabic, English, German, Italian, Russian, Spanish, French, Polish, and more
- Private tour options for personalized experiences
5. What We Provide
When you book with Egyptra, you are booking with a local team that handles everything directly. Here is what we guarantee:
- Exactly what is described in the tour listing — no bait and switch
- Licensed, knowledgeable local guides who live and breathe Egypt
- Safe, comfortable, air-conditioned transportation
- Complimentary hotel pickup and return for all tours
- Skip-the-line access at popular attractions where applicable
- Quality equipment for all activities (snorkeling gear, life jackets, etc.)
- Comprehensive safety briefings before adventure activities
- 24/7 communication — before, during, and after your tour
Local Advantage: Because we are based here, we can respond to your needs in real-time. Bad weather? We will reschedule. Want to add a stop? We will make it happen. That is the benefit of booking with locals.
6. Your Responsibilities
- Provide accurate booking and contact information
- Arrive at the designated meeting point on time
- Carry necessary travel documents and identification
- Follow guide instructions for your safety and enjoyment
- Respect local customs, traditions, and cultural sites
- Inform us of any special requirements or medical conditions before the tour
- Treat tour staff and fellow travelers with respect
- Help protect Egypt's environment and historical heritage
7. Tour Changes by Egyptra
We may occasionally need to modify or cancel a tour due to:
- Weather conditions affecting safety
- Insufficient participants (minimum requirements vary by tour)
- Force majeure events
- Government restrictions or site closures
- Operational necessities for your safety
In such cases, we will immediately notify you and offer: an alternative date, a comparable tour, or a full refund. You will never be left without a solution.
8. Liability & Insurance
- Egyptra Travel is fully licensed and insured (License No. 2221)
- We maintain comprehensive liability insurance for all operations
- Adventure activities include activity-specific insurance coverage
- Medical assistance coordination available if needed during tours
- Participants are advised to obtain personal travel insurance
- We are not liable for personal belongings lost due to participant negligence
9. Your Privacy & Personal Data
We Do Not Keep Your Data: Your personal information is collected only for the purpose of operating your booked tour — to contact you, coordinate pickup, and ensure your experience runs smoothly. We never sell, share, or use your data for marketing. Within 90 days after your trip, your personal data is permanently deleted from our systems.
- We collect only what we need: name, phone, email, hotel name, and number of guests
- Your data is used exclusively for tour operations and communication
- No marketing emails unless you explicitly opt in
- No data sharing with third parties for advertising or profiling
- You can request deletion of your data at any time
- Full details in our Privacy Policy
10. Photos & Content
- All content on egyptra.pro is protected by copyright
- Photos taken during tours may be used for promotional purposes with your consent
- You can opt out of promotional photography at any time — just let your guide know
- Professional photography services available on select tours
11. Dispute Resolution
- We aim to resolve any issue directly and amicably — most problems are solved within 24 hours
- Customer satisfaction is our top priority as a local business — our reputation depends on it
- Formal complaints should be submitted within 30 days of tour completion
- These terms are governed by the laws of the Arab Republic of Egypt
