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Privacy Policy

Your Data Belongs to You — We Only Use It for Your Tour

We are a local Egyptian tour company. We collect your information only to operate your booked tour, stay in contact during your trip, and ensure everything goes smoothly. After your trip, your personal data is permanently deleted.

Our Privacy Promise

Simple, honest, and transparent — here is exactly how we handle your data

We Collect Only What We Need

Your name, phone number, email, hotel name, and number of guests. That is it. We need this to pick you up, contact you, and run your tour.

Used Only for Your Tour

Your data is used exclusively for tour operations — coordinating pickup, sending confirmations, and staying in touch during your trip. Nothing else.

Deleted After Your Trip

Within 90 days after your tour is completed, your personal data is permanently deleted from our systems. We do not keep it.

Your Data Lifecycle

From booking to deletion — complete transparency

1

You Book a Tour

You provide your name, contact info, hotel, and number of guests so we can organize your experience.

2

We Coordinate Your Tour

Our operations team uses your details to arrange pickup, communicate schedule changes, and ensure everything runs smoothly.

3

You Enjoy Your Trip

During your tour, we stay in contact via WhatsApp or phone to handle any needs or questions.

4

Your Data is Deleted

Within 90 days after your trip, your personal information is permanently removed from our systems. Gone.

Last Updated: September 12, 2026

1. What Information We Collect

1.1 Information You Give Us When Booking

When you book a tour with Egyptra, we collect only the information necessary to operate your tour:

  • Name — so our guide knows who to expect
  • Phone number / WhatsApp — to coordinate pickup and communicate during the tour
  • Email address — to send your booking confirmation
  • Hotel name and room number — so our driver can pick you up
  • Number of guests (adults, children, infants) — to prepare the right vehicle and equipment
  • Special requirements — dietary needs, accessibility needs, if you choose to share
What We Do NOT Collect: We do not collect your passport number, ID number, date of birth, credit card details on our servers, social media profiles, or any information beyond what is needed for your tour.

1.2 Information Collected Automatically

When you browse our website, standard web technologies may collect:

  • IP address and general location (country/city level)
  • Browser type and device information
  • Pages you visited on our site
  • How you found us (search engine, social media, referral)

This is standard for all websites and is used to improve our site experience. This data is anonymous and cannot identify you personally.

2. How We Use Your Information

Your personal data is used for one purpose only: operating your tour. Specifically:

  • Sending booking confirmations and tour details via email and SMS
  • Coordinating hotel pickup with our drivers
  • Communicating schedule changes or important updates
  • Staying in contact during your tour day via WhatsApp or phone
  • Handling any post-tour support or follow-up you request
What We Do NOT Do With Your Data:
  • We do NOT send marketing emails (unless you explicitly opt in)
  • We do NOT sell your data to anyone — ever
  • We do NOT share your data with advertisers or data brokers
  • We do NOT create profiles or track your behavior across the internet
  • We do NOT use your data for any purpose other than your booked tour

3. Who Sees Your Information

Your information is shared only with the people who need it to operate your tour:

  • Your tour guide — receives your name, number of guests, and pickup location
  • Your driver — receives your hotel name and pickup time
  • Our operations team — coordinates everything and stays in contact with you

That is it. No third-party marketing companies. No analytics firms. No data brokers. Just the local team members who are directly involved in making your tour happen.

3.1 Payment Processing

If you pay online, your payment is processed by secure third-party payment providers (such as Stripe or PayPal). We never store your credit card numbers or financial details on our servers. The payment provider handles this securely under their own privacy policies.

3.2 Legal Requirements

We may share information if required by Egyptian law, but only to:

  • Comply with legal obligations
  • Respond to valid government requests
  • Protect the safety of our guests or staff

4. Data Retention & Deletion

90-Day Deletion Policy: Your personal information is permanently deleted from our systems within 90 days after your tour is completed. This includes your name, contact details, hotel information, and any communication records. We keep data for 90 days (not less) to allow time for any post-trip support, refund processing, or follow-up you may need.
  • You can request immediate deletion at any time by contacting us
  • Anonymous, aggregated data (like "X number of tourists visited Luxor this month") may be retained for business analytics — this data cannot identify you
  • If you have an active booking, we retain your data until the tour is completed plus 90 days
  • Review content you voluntarily submit (like testimonials) is kept separately with your permission

5. How We Protect Your Data

While we hold your data (during the booking and tour period), we protect it with:

  • SSL/TLS encryption on our website (the padlock in your browser)
  • Secure, encrypted communication channels
  • Limited access — only team members directly involved in your tour can see your details
  • Secure payment processing through PCI-DSS compliant providers
  • No storage of financial data on our servers

6. Your Rights

You have full control over your personal information. You can:

  • Access: Ask us what data we have about you
  • Correct: Update any incorrect information
  • Delete: Request immediate deletion of your data at any time
  • Object: Tell us to stop processing your data
  • Opt out: Unsubscribe from any communications at any time

To exercise any of these rights, simply contact us at [email protected] or message us on WhatsApp at +201011957868. We will respond within 48 hours.

7. Cookies

Our website uses cookies for basic functionality:

  • Essential cookies: Required for the website to work (session management, shopping cart, login)
  • Analytics cookies: Help us understand which pages are popular so we can improve (Google Analytics)
  • Preference cookies: Remember your language and currency settings

You can disable cookies in your browser settings at any time. The website will still work, but some features may be limited.

8. Children's Privacy

Our website is not directed at children under 13. We do not knowingly collect personal information from children under 13. For family bookings, all children's information must be provided by their parent or legal guardian.

If you believe we have collected information from a child under 13, please contact us immediately and we will delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will:

  • Update the "Last Updated" date at the top of this page
  • Post the new policy on our website
  • Notify you by email if the changes are significant and you have an active booking

Our core commitment will never change: we collect only what we need, use it only for your tour, and delete it after.

10. Contact Us About Privacy

If you have any questions about your privacy or how we handle your data, we are happy to talk:

Privacy Inquiries [email protected]
General Support [email protected]
WhatsApp +201011957868
Office Hurghada, Red Sea, Egypt

We aim to respond to all privacy-related inquiries within 48 hours.

Your Privacy Matters to Us

We are a local Egyptian company that values your trust above everything. If you have any concerns about your data, reach out — we are real people and we care.